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When you choose a host for your website, the last thing you want is an unreliable one. It’s understandable. Your website is important to you, and you don’t want any added stress, because of something minor that can be fixed in a moment.

Luckily for you we are reliable.

The scenario you no doubt want to avoid is this: It’s your day off. You are having a relaxing and well deserved lie-in, when the phone rings. It’s your office letting you know your website is having a problem. No need to panic. Simply check your minutes on O2 and call your web host.

You get them on the phone within five minutes, explain the issue and they give you the usual reassurances:

‘It’s a minor problem. Easily fixable. The site will be back in no time at all. If it isn’t back in 20 minutes, call back again.’

20 minutes later you call back. Only now you are on hold. An hour later you have memorised every last note of Mozart’s Symphony No. 25, and can bear it no longer. So you hang up, and log onto the web hosts site to look through the FAQ and send a query to them. ‘We reply to all of our questions as soon as possible’ they claim.

Two days later you still have no idea why your site is down. You have added Beethoven and Gershwin’s Rhapsody in Blue to your list of ‘hold’ music you never want to hear again, and have just about had enough of the terrible service provided.

This is one scenario we will never allow to happen. When you send a query to us, we really will answer it as soon as possible. Within the day if we can. Our ticketing system also means that we get through every query systematically and effectively, with speed.

We really do take your opinion and concerns seriously.