Our new site is now fully live! We’ve been so excited with the development of the site, which includes a completely new Customer Accounts System, Domain Registration and Support ticket system.
Customer Accounts
Over the next few weeks, we’ll be moving customers into the new system. You’ll receive an email detailing this. This will allow each customer to fully manage their services (domains, packages etc) plus account and payment details.
Domain Registration
A new ‘real time’ domain registration system now allows customers to easily search available domains and secure them instantly. It also handles domain transfers-in – so custoemrs wishing to consolidate the management of their domains can do so.
Support
The new ticket system is simple to use and allows the submission of tickets and access to ongoing tickets. You can also manage tickets by simply replying to your support email or logging in to the ticket online. Either method will update the ticket thread. We don’t get many support tickets ! But we wanted to make it really easy for customers, should they need to contact us. Oh, and no robots replying to your issues either! Still the same personal, friendly help – just in a streamlined, organised way!
We’re very keen to hear feedback from everyone, so please let us know what you think.
